元气棋牌下载

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                      1. 当前位置:网站首页 > 管理 > 管理实战团队

                        从星巴克、海底捞学员工第一的核心价值观

                        时间:2015-10-11 15:28:58来源:作者:中国MBA网点击:

                        元气棋牌下载 MBAGUANLI:CONGXINGBAKE、HAIDILAOXUEYUANGONGDIYIDEHEXINJIAZHIGUAN GONGSIJIANGSHEIDELIYIFANGZAISHOUWEI:GUDONG、YUANGONGHAISHIGUKE?DUIHEXINJIAZHIGUANJINXINGYOUXIANPAIXUSHIGONGSIDEYIXIANGHEXINSHIWU,MEIYIZHONGXUANZEDOUJIYUYIZHONGJIAZHICHUANGZAOLILUN。  FENGXINGGUKEZHISHANGDEGONG

                         MBA管理:从星巴克、海底捞学员工第一的核心价值观

                        元气棋牌下载    GONGSIJIANGSHEIDELIYIFANGZAISHOUWEI:GUDONG、YUANGONGHAISHIGUKE?DUIHEXINJIAZHIGUANJINXINGYOUXIANPAIXUSHIGONGSIDEYIXIANGHEXINSHIWU,MEIYIZHONGXUANZEDOUJIYUYIZHONGJIAZHICHUANGZAOLILUN。

                        元气棋牌下载  FENGXINGGUKEZHISHANGDEGONGSIXIANGXIN,YUGUKEJIANLILIANGHAODEGUANXISHIGONGSIZHANGQIZHISHENGDEGUANJIAN。JIANGYUANGONGLIYIFANGZAISHOUWEIDEGONGSIXIANGXIN,MANYIDEYUANGONGNENGGENGNULIDIGONGZUOCONGERRANGGUKEMANYI,PEIYANGZHONGCHENGGUKEBINGDAILAIYOUZHICAIWUHUIBAO。

                        元气棋牌下载  NEIXIEFENGXINGGUDONGLIYIYOUXIANDEQIYERENWEI,YUANGONGYINGGAIGUANZHUCHUANGZAOJIAZHI,CAIQUNEIXIENENGZHIJIEZENGJIAYINGYESHOURU、TIGAOZICHANLIYONGLVHEKUODAZICHANGUIMODECUOSHI。

                        元气棋牌下载  NAYIZHONGXUANZEZUIJIA?XUANZEJIEGUOHUOXUMEIYOUJUEDUIDEDUICUOZHIFEN,DANZUOCHUXUANZEBINGJIANXINGZHIZHIGUANZHONGYAO。ZHUIQIUDUANQIHUIBAODETOUZIZHE,KENENGHUIXUANZEFENLIZHUIQIUGUDONGJIAZHIDEQIYE。DANSHI,ZAIXIANSHIZHONG,YIJIAJIANGGUDONGLIYIFANGZAISHOUWEIDEQIYEHENNANCHENGGONG。

                          JIEKE·WEIERQI(JackWelch)SHIZUIZAODEGUDONGJIAZHIYONGHUZHEZHIYI,XIANZAITAYEZHANCHULAIDASHENGPIPANTA:“GUDONGJIAZHISHISHIJIESHANGZUICHUNDELILUN。GUDONGJIAZHISHIYIZHONGJIEGUO,ERBUSHIYIZHONGZHANLVE……NIZHUYAOYIKAODESHINIDEYUANGONG、NIDEKEHUHENIDECHANPIN。”ZHUIQIUZHANGQIHUIBAODETOUZIZHE,KENENGHUIXUANZENEIXIEFENGXINGGUKEZHISHANGHUOYUANGONGLIYIYOUXIANDEQIYE。

                          1、顾客至上及其局限

                          “顾客导向”最早是由美国哈佛大学商学院元气棋牌下载莱维特教授(TheodoreLevitt)在《哈佛商业评论》上发表的《营销近视症》中提出的。他指出,任何企业要想成功,任何行业要想长盛不衰,都必须改变传统观念,真正以顾客需求为出发点,以满足市场或顾客的需求为归宿。

                        元气棋牌下载  “GUKEDAOXIANG”YIJINGTICHU,HENKUAIBEIRENWEISHISHICHANGYINGXIAOGUANNIANDEZUIGAOJINGJIE,QIYEFENFENZHILIYU“GUKEDAOXIANG”TIXIDEJIANLI。ZUIDIANXINGDEQIYEDAIBIAOBIANSHIWOERMADE“GUKEZHISHANG”YUANZE,DIYITIAOGUIDING“GUKEYONGYUANSHIDUIDE”,DIERTIAOGUIDING“RUGUOGUKECUOLE,QINGCANZHAODIYITIAO”。

                        元气棋牌下载  “RANGGUKEMANYI”PAIZAIWOERMAGONGSIMUBIAODEDIYIWEI,“GUKEMANYISHIBAOZHENGWOMENWEILAICHENGGONGYUCHENGZHANGDEZUIHAOTOUZI”SHIGONGSIDEJIBENJINGYINGLINIAN。GUKEZHISHANGDESHICHANGDAOXIANGCELVEZAIZHENGQUGUKEMANYIDUSHANGJUGONGZHIWEI,DANQIYERUOXIANGBAOCHIJIANKANGCHIXUDEFAZHAN,JIUYINGGAIBAWO“DU”DEWENTI,FOUZEHUIDIAOJIN“GUKEZHISHANG”XIANJING。

                        元气棋牌下载  GUOFENZHUIQIU“KEHUMANYI”YEBEIRENWEISHIKEDAZOUXIANGSHUAILUODEYUANYINZHIYI,ZHENGSHIYIPIGUOYUZHONGSHIDEJIAOPIANGUKESHIDEKEDAGAOCENGCHICHIBUNENGJUEDINGZHUANXING,ZUIZHONGYOUYUJIAOPIANSHIDAIDEZHONGJIEERZOUSHANGLEPOCHANDEBEICANJIEJU。DANGRAN,WOMENBINGFEISHIYAOFOUDING“GUKEZHISHANG”ZHEIYIYINGXIAODEHUANGJINFAZE,ERSHIXIANGTICHULINGWAIYIXIEKENENGXING,BIRU,YOUSHISHANDAIYUANGONGKEYIGENGHAODILUOSHIGUKEDAOXIANG。

                          DANGQIYEFENGXING“GUKEZHISHANG”SHI,RUGUOYUANGONGYUGUKEFASHENGLEZHENGZHI,GUANLIZHEPANJUEYIJUHUISHI“GUKEYONGYUANSHIZHENGQUEDE”,ERBUGUANYUANGONGSHIFOUWEIQU。

                          DANSHI,YIGEYUANGONGYUANQICHONGTIANDEGONGSIZENMENENGSHENGCHANCHUGAOZHILIANGDECHANPIN,YOUZENNENGDUIGUKEJINXING“WEIXIAOFUWU”ERLINGGUKEMANYINI?ZUOWEIGONGSIJUECEZHE,JINGYINGGUANNIANDANGRANYINGGAISHI“GUKEDIYI”,SHICHANGXUQIUSHENMEHUOGUKEXUQIUSHENME,GONGSIJIUSHENGCHANSHENME、XIAOSHOUSHENME;DANGUANLILINIANSHANG,ZEYINGGAISHI“YUANGONGDIYI”。

                          YUANGONGBUMANYI,JIUHUIZAIWUXINGZHONGXIANGGUKECHUANDIGUANYUQIYEYUCHANPINDEFUMIANQINGXU;ERQIE,YUANGONGDENENGDONGXINGHECHUANGXINNENGLISHIQIYEFAZHANQIANLIHEJINGZHENGNENGLIDEZHONGYAOZUCHENGBUFEN,MEIYOUMANYIDEYUANGONG,JIUMEIYOUYOUZHIDECHANPINHEFUWU,JIUBUHUIYOUMANYIDEGUKE。YU“GUKEZHISHANG”DUIYING,HAER·LUOSENBULUSI(HalRosenbluth)ZAI《GUKESHIDIERWEIDE》YIWENZHONGZHICHU,GONGSIYAOXIANGZHENXINSHIGUKEMANYI,BIXUJIANGGONGSIYUANGONGFANGZAIDIYIWEI,JI“YUANGONGDIYI,GUKEDIER”。

                          2、员工第一,顾客第二

                          ZAI“YUANGONGDIYI,GUKEDIER”ZHEIZHONGSIXIANGZHIDAOXIA,HAER·LUOSENBULUSIZAIDUANDUAN20DUONIANSHIJIANLI,JIUBALUOSENBULUSIJITUANCONGMEIGUOFEICHENGDIQUDEYIJIAXIAOLVXINGSHE,YIBUBUFAZHANCHENGWEIQUANQIUDEYEJIELINGXIU,NIANSHOURUCHAOGUOLE60YIMEIYUAN,CHENGWEISHIJIESANDALVYOUGONGSIZHIYI。

                          LUOSENBULUSIJINGYINGZHIDAODEDUDAOZHICHUJIZAIYU:BIERENBAJINLITAOHAOGUKEFANGZAIDIYI,TAZEBAZHONGXINFANGZAIGONGSIYUANGONGSHENSHANG,YEJIUSHISHUO“YUANGONGDIYI”,QICICAIGUKE!YINWEITAJIANXIN,BUYUKUAIDERENTIGONGDEZHINENGSHIBUYUKUAIDEFUWU,CHUANGZAODEZHINENGSHIBUDUANXIAJIANGDELIRUN。SHISHISHANG,YOUYUELAIYUEDUODEQIYEKAISHIRENSHIDAOYAOXIANGRANGGUKEDEDAOZHENCHENGWANMEIDEFUWU,BIXUSHOUXIANDUIZIJIDEYUANGONGTIGONGZHENCHENGWANMEIDEFUWU;YAOXIANGWEIGUKETIGONGYILIUPINZHIDECHANPIN,BIXUSHOUXIANJIANGZIJIYUANGONGDESUZHISUZAODAOYILIU;YAOXIANGPEIYANGGUKEDUIPINPAIDEZHONGCHENG,BIXUSHOUXIANYAODUIZIJIDEYUANGONGZHONGCHENG……CONGZHEIGEJIAODUKAN,YUANGONGYESHIGUKE,SHIQIYEDE“NEIBU”GUKE。

                        元气棋牌下载  RUGUOSHUOGUKEZHANZAIDIERJITAIJIEDEGAOCHU,YUANGONGZEZHANZAIDIYIJITAIJIEDEDICHU。ERYAODADAODIERJITAIJIEDEGAOCHUBIXUXIANMAISHANGDIYIJITAIJIE。QIYEJINGZHENGLIDEYUANQUAN,SHIYUNZANGZAICHONGMANHUOLIHECHUANGZAOJINGSHEN、GANYUTIAOZHANSHICHANGDEQIYEYUANGONGSHENSHANGDE。

                        元气棋牌下载  MEIGUOXINANHANGKONGGONGSI(SouthwestAirlines)ZHUMINGCHUANGSHIRENHEQIANRENCEOHEBO·KAILAIHE(HerbKelleher)JINGCHANGBAYUANGONGFANGZAIDIYIWEI,ERBUSHIGUKE。TADELIYOUSHISHENMENI?“RUGUOGONGSINENGFUWUHAOYUANGONG,TAMENSHIGAOXING、MANYI、LEYUFENGXIAN、JINGLICHONGPEIDE,TAMENJIUHUIBAGUKEZHAOGUDEHENHAO。”TASHUO,“GUKEGANDAOKAIXINLE,TAMENJIUHUIZAILAI,ZHEIJIUHUIRANGGUDONGMENYEHENGAOXING。”

                        元气棋牌下载  WEILEXUANYANGGAILILUN,KAILAIHEHAIZAIQUANGUOBAOZHISHANGZUOGUANGGAO,GUANGGAOYUWEI:“YUANGONGDIYI,GUKEDIER,GUDONGDISAN”。XINANHANGKONGFENGXINGDEYUANGONGDIYIDEYUANZEFAHUILEXIAOYONG。ZAIGUOQUDE15NIANZHONG,XINANHANGKONGGONGSIZAIYENEIYAOYAOLINGXIAN,QUDELEJIAORENDECAIWUYEJIHEGUDONGHUIBAO。

                          XINGBAKEGONGSIYEQIZHIXIANMINGDIFANGQI“GUKEDIYI”YUANZE,ERCHANGDAO“GUKEDIER,YUANGONGDIYI”。XINGBAKECEOHUOHUADE·SHUERCI(HowardSchultz)ZAIZICHUAN《JIANGXINZHURU》ZHONGXIEDAO:“MANYIDEYUANGONG,CAIHUICHUANGZAOMANYIDEGUKE”。

                        元气棋牌下载  HCLSHIYIJIAYINDUWAIBAOGONGSI,ZAIQUANSHIJIE17GEGUOJIAGONGGUYONG55000DUOMINGYUANGONG;QICEOWEINEITE·NAYA(VineetNayar)JIANXIN,YAOXIANGZAIQUANQIUGUKEDOUZAIXUNZHAOJUYOUFUJIAJIAZHIJIEJUEFANGANDEXINGYEZHONGQUSHENG,GONGSIBIXUYONGYOUXUNLIANYOUSUDEYUANGONG。

                          SHIJIESHANGYOUSANDAKUAIDIGONGSIZHIYIMEIGUOLIANHEBAOGUO(UnitedParcelService,UPS)CENGHUODEYAZHOUJINJIANG,QIYAZHOUQUZONGCAIZHEIYANGJIANGDAO:“GONGSIYAOZHAOGUHAOYUANGONG,YUANGONGJIUHUIZHAOGUHAOKEHU,JINERZHAOGUHAOGONGSIDELIRUN。”

                          3、内部营销应先于外部营销

                          CHENGGONGDEQIYEJIYAOGUANZHUGUKE,YOUYAOGUANZHUQIYUANGONG。QIYEJINGYINGJIAZHILIANHUOLIRUNLIANBAQIYEDELIRUNYUYUANGONGHEGUKEMANYIDULIANJIEQILAI。YINCI,QIYEDEJINGYINGSUOXUYAODEBUJINSHICHUANTONGDEWAIBUYINGXIAO(Externalmarketing),HAIXUYAONEIBUYINGXIAO(Internalmarketing)HEHUDONGYINGXIAO(Interactivemarketing)。

                        元气棋牌下载  NEIBUYINGXIAOSHIZHIQIYEBIXUYOUXIAODIPEIXUNHEJILIQIYENEIYUGUKEDAJIAODAODEYUANGONGYIJIZHICHIXINGFUWURENYUAN,CUSHITAMENYITUANDUIDEXINGSHIZHANKAIGONGZUO,WEIGUKETIGONGMANYIDEFUWU。WEILESHIQIYEWENDINGDITIGONGGAOZHILIANGDECHANPINHUOFUWU,QIYEBIXUSHIZUZHINEIDEMEIYIGECHENGYUANSHULIBINGQIESHIJIANGUKEDAOXIANG。YINCI,NEIBUYINGXIAOBIXUXIANXINGYUWAIBUYINGXIAO。

                          LIJIAJIUDIAN(Ritz-CarltonHotels)SHIYIZHUOYUEDEFUWUERZHUCHENGDEHAOHUALIANSUOBINGUAN。70%DELIJIAGUKEHUIZAICIGUANGLIN,CHENGWEIZHONGSHIDEHUITOUKE。LIJIADEZHONGYAOJINGYINGLINIANSHI:ZHAOGUHAONEIXIEZHAOGUGUKEDERENMEN;MANYIDEYUANGONGCAINENGCHUANDIGAOFUWUJIAZHI,JINERCHUANGZAOCHUMANYIDEGUKEJIERWEIQIYECHUANGZAOCHUXIAOSHOUEHELIRUN。

                          LIJIAJIUDIANJINGXINDIDUIQIYUANGONGJINXINGDINGXIANG,XIANGTAMENGUANSHUZIHAOGAN,TONGGUOFAXIANBINGQIEJIANGLICHUSEDEFUWUSHIJILAIJILIYUANGONG。LIJIATONGGUOJILIYUANGONGLAITIGAOQIGONGZUOMANYIDU,JINERSHIXIANLE“ZAILIJIADEJINGLIJIANGRANGNICHONGMANSHENGQI,RANGKUAILEQIAOQIAODISHENRUNIDESHENGHUO,SHENZHIMANZUKERENMENMEIYOUBIAOSHUDEYUANWANGHEXUYAO”DEGUKECHENGNUO。

                          HUDONGYINGXIAOYIWEIZHE,FUWUZHILIANGZAIHENDACHENGDUSHANGQUJUEYUFUWUJIECHUGUOCHENGZHONGMAIZHEYUMAIZHEZHIJIANBICIHUDONGDEXIAOGUO。SUOYI,LIJIAJIUDIANZHIXUANZENEIXIE“GUANXINTARENDEREN”,BINGQIEJINGXINZHIDAOTAMENZHANGWOYUGUKEHUDONGDEYISHUYIMANZUGUKEDEMEIYIXIANGXUYAO。ZAIJINTIANDESHICHANGSHANG,GONGSIBIXUZHIDAOZENYANG“GAOJIECHU”ERQIE“GAOJISHU”DIQUCHUANDIHUDONG。

                          YINGXIAORENYUANBUNENGXIANGDANGRANDIRENWEIZHIYAOTIGONGHAODEJISHU、CHANPINHUOFUWUJIUHUISHIGUKEMANYI,TAMENHAIXUYAOZHANGWOHUDONGYINGXIAODEJIQIAO。TONGYANGDI,SIJIJIUDIAN(FourSeasonsHotels)ZHILUYONGTIANSHENGJUYOU“FUWUJIQING”DEYUANGONG,BINGDUIXINYUANGONGJINXINGWEIQI3GEYUEDEXITONGPEIXUN,RANGYUANGONGMINGBAI,GUKEMEIWANHUAFEI1000MEIYUAN“QIWANGZIJIDESUOXUSUOXIANGNENGGOUBEILIJIE”。

                          4、以人为本的组织文化

                        元气棋牌下载  QIYEZHIYOUZHENZHENGZUODAOLEYIYUANGONGWEIBEN,CAINENGZUODAOGUKEZHISHANG,YONGYOUMANYISHENZHIZHONGCHENGDEGUKE,CONGERHUODEKECHIXUFAZHAN。ZAIMEIGUOXINANHANGKONGDEZUZHIWENHUAZHONG,“YUANGONGDIYI”DEXINNIANZAIJIFAYUANGONGGONGZUOJIJIXINGZHONGQIZHEZHIGUANZHONGYAODEZUOYONG。YU“YUANGONGDIYI”JIAZHIGUANXIANGSHIYING,GONGSIZHONGSHIYUANGONGDUIJUTIWENTIDEPANDUAN,ERZAIGUANLISHIJIANSHANGYEQIANGDIAOYUANGONGZHUDONG、JIJIDIXUNQIUJIEJUEWENTIDEDUICE。

                          GONGSICHUANGSHIRENHEBO·KAILAIHERENWEIXINFENGGUKEDIYIDEQIYESHILAOBANKENENGDUIGUYUANZUOCHUDEZUIDABEIPANZHIYI。GONGSINULIQIANGDIAODUIYUANGONGGERENDERENTONG,RUJIANGYUANGONGDEMINGZIDIAOKEZAITEBIESHEJIDEBOYIN737SHANG,YIBIAOZHANGYUANGONGZAIGONGSICHENGGONGZHONGDETUCHUGONGXIAN;JIANGYUANGONGDETUCHUYEJIKANDENGZAIGONGSIDEZAZHISHANG。

                          ZHEIXIEJUTIDEZUOFA,RANGYUANGONGRENWEIGONGSIYIYONGYOUTAMENWEIRONG。GONGSIBUJINSHIFANFANDIQIANGDIAOZHONGSHIYUANGONGZHENGTI,GENGYOUDUIMEIGEYUANGONGGERENDEGUANZHU。GONGSIRENWEISUOYONGYOUDEZUIDACAIFUJIUSHIYUANGONGHETAMENSUOCHUANGZAODEWENHUA,RENSHIGUANLIZHONGDIYIWEIDEYINSU。

                          ZAI2009NIANJINGJIDIGUQI,GONGSICEOJIALI·KAILI(GaryKelly)BIAOSHI:“WOMENCONGWEIJIEGUGUORENHEYIMINGYUANGONG。WOMENYECONGWEIJIANGXIN。WOMENJIANGBAIFENZHIBAINULI,YOUQIZAIJINNIAN,YIBIMIANCILEISHIQINGFASHENG。”XINANHANGKONGDEZHEIYIZONGZHIJIQIDAILAILEFENGHOUDEYEJIHUIBAO,SHIDETADESHIZHIYAOBIQITASUOYOUMEIGUOGUGANZAIKECHENGYUNSHANGDESHIZHIZONGHEHAIGAO。

                          ZAIZHONGGUO,HAIDILAOHUOGUOYINQI“BIANTAIFUWU”(YINTAMENTIGONGDEFUWUCHAOCHULEWOMENDEQIWANGERDEMING)ERHONGBIANDAJIANGNANBEI,QICHUANGSHIRENZHANGYONGSHENZHIBAHUOGUODIANKAIDAOLEGUOWAI,RUXINJIAPO、MEIGUODENG。

                          HUANGTIEYINGWEISHENMESHUO“HAIDILAONIXUEBUHUI”?YINWEINIKEYIXUEDAO“ERTONGLEYUAN”、MIANFEIXIUZHIJIA、MIANFEICAPIXIEDENGPIMAOFUWU,QUEYONGYUANXUEBUDAOHAIDILAOYUANGONGLIANSHANGFAZINEIXINZHENCHENGDEXIAORONG。

                        元气棋牌下载  HAIDILAOTABUJINZHIZAOLEMOUZHONGDUTEDEYONGHUTIYAN,ERQIESHIRANGTADEYUANGONGKUAILEDIQUZHIZAOZHEIZHONGTIYAN,RANGTAMENFAZINEIXINDEQUFUWU,YONGHAIDILAODEHUASHUO,“YUANGONGBIGUKEZHONGYAO”!TAHAICONGLINGYIGEJIAODUHUIDABINGJIEJUELELINGYIGEDANANTI:RUHERANGYUANGONGQUANXINQUANYIDIZHENGFUGUKEDEXIN。TAMENZUODAOLE,YECHENGGONGLE。

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